Refunds & Cancellations

Consultation cancellations

If you cancel at least 48 hours before the confirmed appointment, we intend to offer a full refund of the consultation fee. Refunds are returned using the original payment method where reasonably possible.

Rescheduling

One reschedule may be requested without an administration charge when at least 24 hours’ notice is provided. Later requests are considered individually and may require a new booking fee.

Late cancellation and non-attendance

If you cancel with less than 24 hours’ notice or do not attend, the consultation fee may be non-refundable because the appointment time was reserved.

Cancellation by us

If we must cancel and cannot offer a suitable alternative, we will refund the consultation fee. We are not responsible for unrelated travel, accommodation or other indirect costs.

After work has started

For services beyond the initial consultation, any refund depends on the signed service agreement, work already completed, committed third-party costs and applicable consumer law.

How to request a change or refund

Email info@fasttrackimmigrationservice.co.uk with your full name, appointment date and booking reference. We will acknowledge the request and explain the next step.

Refund timing

Approved refunds are normally initiated within 10 working days. Your bank or payment provider may take additional time to show the funds.